COVID 19 UPDATE - AUGUST 2020
As explained in our press release at the beginning of COVID 19 lockdown, Crossroads Harris were obliged to curtail its services due to the regulations to avoid unnecessary contact and to protect our clients and staff. Many care attendants were in the vulnerable category as were most of our clients. The practical service was restricted to users who had no other support. Care attendants continued to support clients by telephone.
Now that restrictions have been eased, Crossroads is looking to gradually restore the service. Staff availability is still not up to capacity and some users are very wary of too many people coming into the home. Therefore we are limiting care attendants to two users each to limit the number of people with whom users come into contact. Care attendants will be using Personal Protective Equipment (PPE) and are trained in its use. We are very grateful to our users and the general public for their understanding and support during this difficult period. Our main aim is to ensure the safety of everyone. If you have any queries please contact Lisa on 07305078815 or email
Crossroads (Harris) Care Attendant Scheme
Providing much needed rest for family carers.
Crossroads (Harris) was set up in 1985 in response to a need to provide respite care in the home to carers of ill, elderly or people with disabilities. Crossroads (Harris) accepted its first client in August 1985 and has continued to respond to the changing needs of users since then. As well as providing respite for family carers, we also provide support to vulnerable people living alone. We provide a trained care attendant to go into the home to take over the duties of the family carer or to provide support if the user lives alone. We are affiliated to Crossroads (Scotland) and are registered with the Care Inspectorate.
We co-operate with Social and Community Services, Community Health Service, GPs, Hospital Discharge team and other voluntary organisations to provide a professional seamless service which is flexible and is geared to the needs of users and carers.
The services provided are flexible and include:
Providing respite care in the home
Providing support visits to vulnerable people living alone
accompanying young people with disabilities to swimming and activities,
transporting elderly people to day care,
accompanying users to medical appointments,
taking people for necessary shopping or bank visits
providing emergency night care at the request of GPs or Community Nurse
The usual allocation per client is up to seven hours per week depending on need, but the Service Manager has discretion to provide additional hours where necessary. The hours can be provided as a block or can be divided throughout the week. Visits can range from thrice daily to once weekly to occasional.
We have a staff of 16 sessional care attendants who are highly trained, are all PVG members and are now required to be registered with the Scottish Social Services Council.
The service is funded by Western Isles Health and Social Care Integrated Joint Board. Last year this amounted to 54% of expenditure, the gap being funded from donations, fundraising and our reserves. The service is managed by a Management Committee and a Service Manager. The Chair is Mrs Dolly MacLean, the Vice-Chair is Mrs Cathy B Morrison , the Treasurer is Mr Ronald Morrison, the Secretary is Mrs Morag Munro and the Service Manager is Mrs Lisa MacDonald
The Service Manager is based in Leverburgh but also has a “hot desk” in the Harris Voluntary Service office in the Council Offices, Tarbert.
Telephone 01859 502171 and can also be contacted on 07305078815
Crossroads (Harris) is funded by Curam is Slainte nan Eilean Siar, The Robertson Trust, Muaitheabhal Community Windfarm Trust, Catherine M Macleod Trust, Councillors Ward Fund, Harris Charity Shop, voluntary donations and fundraising.